Client support
We’re here when you need us
Existing TechoraIT clients can reach our engineers through any channel below. For business-critical issues, always call the service desk.
Support options
Open a support ticket
Submit a request through the client portal. Tickets are triaged by severity and assigned to an engineer right away.
Open the portalStart a remote session
An engineer connects securely to your device to diagnose and fix the issue while you watch.
Launch remote supportCall the service desk
For urgent, business-impacting issues, call us. Urgent calls are prioritized during support hours, with extended coverage for managed clients by arrangement.
+972 55-290-5013Email support
Non-urgent requests and questions. Every email creates a tracked ticket automatically.
support@techorait.comResponse-time targets for managed clients
Every ticket is categorized by business impact and urgency, so we prioritize correctly and keep your business running. The targets below apply to managed clients during support hours (Sun–Thu, 8:00 AM–6:00 PM Israel Time).
Total outage, major security incident, or critical business service unavailable
Learn moreDepartment, core system, or multiple users unable to work
Learn moreSingle user affected and a temporary workaround is available
Learn moreGeneral questions, service requests, planned changes, or non-urgent tasks
Learn moreInitial response time is the time until contact is established and troubleshooting begins, measured within support hours. Resolution times vary depending on incident type, complexity, vendor availability, and external factors. The binding response times for your organization are those set in your signed service agreement; coverage outside support hours is available for managed clients by prior arrangement.
Support & Service FAQs
Clear answers to the most common questions regarding ticket submission, response times, and resolution workflows.